Delivery Information



1. Delivery Regions and Transport Costs

    Most of the world's countries and regions are free shipping, customers no longer need to pay additional transport costs, some special regions need to contact us for consulting detail transport costs, more detail please email us to support@matrix-digi.com.


2. Delivery Time

    After received your order, we will send out your goods within one working day (incase of holidays will be postponed). After the goods sent out, the system will send the tracking number to your registered mail address immediately.


3. Transport Company

    We will choose the suitable express company according to the actual situation of the destination, usually use FedEx / DHL / or EMS, etc. normally, you'll receive the package in 5-7 working days. If your shipping information has not updated for a long time, or you have not received the package more than seven days. Please get in touch with us in time; we will help you to query the status of the package.

   

    We reserve the right of using the most suitable carrier to deliver customer orders.


4. Taxes

    The taxes generated of your goods by imported are required to be borne by the purchaser.

    Purchasers should bear the costs of back pieces and related taxes caused by the inaccurate delivery address or incorrect shipping address information. Please check the shipping information carefully when confirmed the order information.


5. Working Time

    Our working hours are 8:30 am to 5:30 pm GMT+8 (Monday to Friday, except national holidays)


6. Warranty Policy

    Please click on the following link to read the warranty policy about the MATRIX audio products.

    http://www.matrix-digi.com/en/Service-and-Support/service.html

    If you have any questions please click on the following link to contact us, we will be happy to answer your questions.

    http://www.matrix-digi.com/en/Service-and-Support/P-support.html


    Thanks again for your attention to our products!



    Matrix Electronic Technology Co., LTD